Store Policies

STORE POLICIES

CONDITIONS GÉNÉRALES

EN PASSANT UNE COMMANDE SUR CE SITE WEB, VOUS ACCEPTEZ CE QUI SUIT:

• Nous nous réservons le droit de refuser toute commande comprenant plus de «Playset» du même nom, quelle que soit l'extension dont elles proviennent. Cela comprend les commandes passées dans un délai de 48 heures. Seul le premier sera honoré, tous les autres seront automatiquement annulés.
• En raison de nombreux facteurs, il peut y avoir des écarts dans notre inventaire, nous nous réservons donc le droit d'annuler votre commande si tel est le cas. Le marché fluctuant quotidiennement, nous nous réservons le droit de refuser de retenir la commande jusqu'à ce que les articles soient de nouveau en stock. 

GENERAL CONDITIONS

By placing an order on this website, you agree to the following:

• We reserve the right to refuse any orders that includes more than ''Playset'' of the same name, no matter what expansion they are from. This includes multiple orders placed withing 48 hours. Only the first one will be honored, all the others will be automatically canceled.
• Because of many factors, there might be discrepancies in our inventory, therefore we reserve the right to cancel your order if this is the case. Because the market fluctuates daily, we reserve the right to refuse to hold the order until items are back in stock.

SHIPPINGS AND RETURN

We ship around the world. All orders will be sent via Canada Post.

We offer free shipping on orders of $150 or more (before applicable taxes) that do not include preorder products.

All orders to Canada or the United States are shipped using those possible services:

Expedited Parcel
Xpresspost
Flat Rate (For Singles cards only) 

All International orders are shipped using these services:
Small Packet - International Air
Xpresspost International

Expedited Parcel , Xpresspost and International shipping are all send with tracking and insurance
Flat rate use Standard mail shipping and include no insurance (This shipping option is only for singles cards, and a maximum of 20 copy)

For more information on delivery delays and restrictions for the chosen service, please visit Canada Post's website.

Our orders ship on Tuesdays and Fridays every week. 

RETURN POLICY

We will refund any sealed product within 15 days of purchase, if stilled sealed. A 10% return fee will be deducted from the refund. Return fee must will be the buyer's responsibility.
No refunds on single cards or miniatures
No refunds on shipping fees

PRE-ORDERS POLICIES

** Please note that the planned release date is set by the manufacturer. We cannot be held responsible if the manufacturer changes the release date without warning.

WHEN DO WE CHARGE YOUR CREDIT CARD FOR PRE-ORDERS

We charge your credit card when you place your order.

WHAT HAPPENS WHEN PLACING AN ORDER WHICH INCLUDES BOTH PRE-ORDER AND IN-STOCK ITEMS

The entire order will be shipped when the pre-ordered item is released. If you don't want this to happen, please place two separate orders. If you pre-order products with 2 different release date, the same policy applies, we will ship the entire order at the latest release date.

CANCELLING OR CHANGING PRE-ORDERS

We cannot modify your pre-orders. If you want to change it, you need to have us cancel the order, and you will then need to place a new one.

All cancellation of pre-orders will be charge a 10% cancellation fee. To cancel a pre-order, please contact us with your order number.

Privacy Policies

Carta Magica will only use the information we collect about our customers to serve them and provide shipping, any notification of reception of merchandise, or special events or promotions. Any personal information given to Carta Magica will be treated with the utmost discretion and will never be transmitted to third parties.

All transactions made with Carta Magica Online are protected by our secure server.